Have a look at our company's policy for the return of rental dresses and refunds. Returns are required within the timeframes set during your booking, so that means return the dress in accordance with the rental terms. Late return could result in extra charges.
We are only focused on giving our customers quality dresses. We'll process refunds only if the dress received is damaged, torn, or otherwise defective when it arrives. If you receive a dress that does not meet these standards, please contact us immediately with photographic evidence of the damage and a detailed description of the issue.
Inspection: Check the dress properly for defects on arrival. Notify us immediately in case of damage.
Notification: Contact our customer service team through our website’s contact form or directly via email to report the issue. Please include your booking reference and images that clearly display the damage.
Evaluate: Our team will evaluate the claim and process return if it is approved. They may ask for you to return the defective dress or for more proof to give the claims further consideration.
Refund: After confirmation of the valid claim, a refund will be initiated and sent to your bank account.
If you need to cancel an order, please do so 24 hours prior to the planned delivery. No cancellation will entertain after the product ships.
This policy ensures transparency and accountability, maintaining the quality of our rental services while safeguarding the interests of our customers. If you have any questions about this policy, please contact us at [email protected].